Frequently Asked Questions

Is SaveGrab free?

Yes, completely free. No account, no payment, no hidden charges.

Can I download private posts?

No. Only public content can be downloaded. Private accounts, friends-only Facebook posts, and protected Twitter accounts are not supported.

Why doesn't it work sometimes?

Instagram, Facebook, and Twitter/X change their internal APIs frequently. When they do, extraction may fail temporarily until we update. Also ensure the content is public and the URL is correct.

Does SaveGrab store downloaded videos?

No. We never upload or store any media. Your browser downloads the file directly from the platform's CDN. We only cache the extracted URL for 30 minutes to speed up repeat requests.

What formats are supported?

Videos download as MP4. Images download as JPG or PNG depending on the platform. GIFs from Twitter are provided as MP4 (which is how Twitter stores them internally).

Is it legal to download social media videos?

Downloading public content for personal use is generally tolerated, but you are responsible for ensuring you have the right to download any content. Do not re-upload or monetise content you do not own. See our Terms of Service.

How many downloads can I do?

There is a rate limit of a few requests per minute per IP address to prevent abuse. For typical personal use you will never hit this limit.